Taking Customer Experience to the Next Level
We specialize in creating powerful, insightful feedback programs that drive action. Whether you're collecting customer experiences, assessing employee satisfaction, or conducting market research, we provide the tools and expertise to help you gain meaningful insights to put into action across your organization.
Why Choose Farlinium?
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Deep XM Experience
As a proud long-term Gold Member of the Qualtrics Partner Program, we bring unparalleled expertise and proven success to every project. Our deep partnership with Qualtrics allows us to leverage cutting-edge tools and insights, ensuring you get the most out of your experience management initiatives. Together, we help you achieve lasting results.
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Deeper Analytics
Our surveys don’t just collect data—they provide insights. Using advanced analytics, we help you understand trends, identify areas for improvement, and make informed decisions that drive growth.
“Surveys are no longer groundbreaking—they’re the foundation of great experience management. Every organization should see them as a starting point, not the finish line. Doing surveys correctly is the minimum expectation in today’s market. What sets you apart is how you act on the insights they uncover. Success comes from transforming data into meaningful, lasting impact.”
Mike Milburn
Director of Consulting Services
Enterprise Listening Programs
Farlinium
Strategic Consulting
Our Strategic Consulting services empower organizations to design and refine their CX strategies. We assist with organization design, creating operating models and playbooks, and driving culture and change management to foster long-term growth and success.
Delivery and Implementation Excellence
We provide expert Delivery & Implementation services to ensure seamless execution of your CX initiatives. Our highly skilled team is Qualtrics certified to stand up your CX and EX programs, handling all aspects of your program, from design to data collection, analysis and driving action; we are there with you every step of the way.
Ongoing Managed Services
Our Ongoing Managed Services are designed to provide continuous support and optimization. We offer day-to-day program guidance, thought leadership, and FTE augmentation to help you maintain and improve your experience management programs over time.
Training
With our Training programs, we engage leaders, managers, and frontline employees to deepen their connection to customer experience. Through full immersion training sessions and XM Basecamp, we equip teams with the tools and knowledge they need to deliver exceptional results.